"Excellence is not a skill, it is an attitude."
Anastasia Abuya is adept at conceiving the big picture and leading through ambiguity. A lifelong learner, she is a lover of diverse cultures and passionate about empowering others.
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Having the unique opportunity to grow up in Trinidad & Tobago, Anastasia attended the Holy Name Convent High School in Port-of-Spain, Trinidad. Upon completion of her high school education, Anastasia returned to the United States where she accomplished her undergraduate degrees in International Business and French at Wesleyan College, and her Masters of Science in Information Technology.
Anastasia is a seasoned, Certified Lean Six Sigma Black Belt with ten (10) years of experience in the field. She is also a leader in the area of Customer Experience where she actively advocates the use of Artificial Intelligence Technologies.
Her Lean Six Sigma career started off at GE Healthcare where she was an IT Lean Leader spearheading the improvement and reimagination of end-to-end GE Healthcare service delivery processes and customer experiences. Her work resulted in connected service experiences that were smarter and more valuable for employees and customers - unlocking added productivity and getting her organization on the path toward proactively including customer insights into business strategy.
Later in her role as a Continuous Improvement Program Manager, Medline Industries, Anastasia owned the redesign of the Quality Continuous Improvement Program – delivering on a portfolio of +60 improvement projects. In this position, she took the lead on identifying improvement opportunities – leveraging data, process analyses, and business strategy insights from cross-functional relationships. Anastasia instructed Green Belts and Quality Teams in improvement tools and methodologies - leading them to the successful completion of their Kaizen and Lean Six Sigma projects, and the accomplishment of their ASQ Lean Six Sigma Green Belt certification.
In her role as Director, Customer Experience Journey Management & Program Management Office at Dell Technologies, Anastasia partnered across products, functions and channels in the development of customer focused journey strategy. Her team launched out into the deep and transformed the way that their customers experienced Dell Services with the purpose of creating efficiencies, growing revenue, developing new streams of opportunity, and building trust.
